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Drop us an email - info@thethirdrise.com
Our operational hours are 8am-6pm London/Greenwich time, Mon-Fri.
Check out our FAQs to see if we have already answered your question here.
European Orders
Please note as Britain has now left the EU, this means any orders placed for countries within the EU will incur additional custom duties from 1st January 2021. These will vary depending on the weight and dimensions of the item and the country the order will be delivered to. You will be notified of the customs charge once the order has arrived at your country's border by the courier, unfortunately at this time we cannot advise the individual costs. Please be aware - you will be charged a handling fee, which will be equal to the cost of postage if you refuse to pay customs charges at the border. This fee must be paid before the border control of your country will dispatch your order.
*Please double check your customs invoice to ensure you are billed for the correct number of items in your order before proceeding with payment. For any queries regarding customs duties contact info@thethirdrise.com.
International Orders
Please note all orders placed outside of the UK will be charged separate customs fees, not included in the delivery charge. These are determined individually by the border of your delivery country. You will be notified of the customs charge once the order is arrived at your country's border by the courier, unfortunately at this time we cannot advise the individual costs. This fee must be paid before the border control of your country will dispatch your order.
*Please double check your customs invoice to ensure you are billed for the correct number of items in your order before proceeding with payment. For any queries regarding customs duties contact info@thethirdrise.com.
If you have any queries regarding the shipment of your parcel, we recommend contacting the appropriate courier directly with your tracking and address information. For further enquiries regarding your order shipment, you can get in touch with us directly via email - info@thethirdrise.com.
Unforeseen Global Crisis
Please Note - in the event of any unforeseen global crisis, such as COVID-19, we do not have control over unforeseen delays that may occur during transit time. If delays do occur during your parcels journey time, you can contact our Client Services on info@thethirdrise.com or the courier company directly for updates.
Payment Methods
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.
The following payments are accepted:
Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
Payment apps:
You can pay via Alipay, Apple pay (mobile), Android pay (mobile) and Klarna.
This means that no banking information regarding the Customer transits via the www.thethirdrise.com website.
Payment is therefore secure by the partners in charge of managing financial transaction.
The order will then be recorded and validated on acceptance of the payment by the banking service.
Klarna
We also offer the following payment options with Klarna:
Changing or cancelling your order
For details on your 14 days right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than fourteen working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation:
Contact us by email at info@thethirdrise.com
Follow the returns instructions as laid out in the returns and exchanges section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing your payment information
- Cannot ship to address provided
- Duplicate order was placed
- Fraudulent activity suspected
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at info@thethirdrise.com for a recommendation.